FAQ
Frequently Asked Questions (FAQ)
1. What is Yui Skincare?
Yui Skincare is a brand co-founded by sisters Anusha and Akanksha, inspired by Korean culture and dedicated to sharing the best of Korean skincare, food, and culture with India. Our name, "Yui," symbolizes unity and connection, reflecting our mission.
2. How do I place an order?
To place an order, browse our website, select the products you want, and add them to your cart. When you’re ready, proceed to checkout, fill in your shipping details, and make your payment.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI and mobile wallets. You’ll see the available options during checkout.
4. Do you offer free shipping?
Yes, we offer free shipping on orders above a specified Minimum Order Value (MOV) in selected areas. Standard shipping charges will apply for orders below the MOV.
5. How long will it take to receive my order?
Standard delivery times are displayed at the time of order placement. While we aim to ship within this timeframe, delays may occur due to unforeseen circumstances.
6. Can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its status.
7. What is your return and refund policy?
We accept returns within a specified timeframe for products that are unopened and in their original condition. For more details, please refer to our Return & Refund Policy.
8. Can I cancel my order?
Yes, you can cancel your order within three hours of placing it. Please contact our customer service team for assistance.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will assist you in resolving the issue.
10. Do you ship internationally?
Currently, we only ship within India. Please check back in the future for updates on international shipping.
11. Are the products sold on the Yui Skincare website 100% authentic?
Yes, we guarantee that all products sold on our website are 100% authentic. We source directly from reputable brands and suppliers.
12. What should I do if a product doesn’t suit me? Can I get a full refund?
Skincare is all about trial and error. While we guarantee the quality and authenticity of our products, we cannot predict how they will react with every skin type. Therefore, we do not offer refunds on products that do not suit your skin. However, our team is available to help you find alternative products that may work better for you.
13. How can I contact customer service?
You can reach our customer service team via email at support@yuiskincare.com or through our contact form on the website.
If you have any other questions, feel free to reach out to us!
